Frequently Asked Questions

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Lean In Psychology offers individual therapy sessions for a variety of mental health concerns, including anxiety, stress-related issues, teen anxiety related issues, school refusal (secondary), life-transitions, emotional regulation, parenting, relationships, and depression.

Sessions are typically 50 minutes long. 

Lean In Psychology offers support to adolescents (secondary school) and adults.  

There are three main ways to engage with Lean In Psychology:

1. Using a Mental Health Treatment Plan (MHTP) via your GP:  If you would like to get/are eligible for a Medicare rebate (consult your GP about this), then you will need to make an appointment with your General Practitioner (GP) for a MHTP and referral letter.  Let the medical reception know you want a MHTP so they can book the right consultation time for you.  This gives you 10 sessions per calendar year (6 sessions then 4 sessions) where you will receive an  rebate for each session.  Any further sessions beyond 10 each year do not receive a rebate. 

Once you have your MHTP and referral you can contact Lean In Psychology via email or phone to enquire about an appointment.

2. Private client:  You can contact Lean In Psychology directly and enquire about an appointment as a private client, meaning that you do not have to see a GP, have a MHTP, nor do you receive a Medicare rebate.  If you have private health insurance, check with your provider about rebates.  You can attend as many sessions as you like as a private client.

3. NDIS (self and plan managed only): Lean In Psychology can work with NDIS participants who are self managed or plan managed.  Please contact Lean In Psychology to discuss suitability.  

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When you speak to us we will arrange online intake documents which contain a consent form and credit card authorisation required to confirm your booking. 

Individual Therapy:

Initial session: $239*

Subsequent session/s $219*

Medicare rebate $98.95* (out of pocket $140.05/$120.05 respectively)

*Rebate effective 1 July 2025; Medicare rebates and fees increase annually 

NDIS

NDIS session $222.99 

Service only available for self-managed or plan managed 

Rate was not increased 1 July 2025, to remain in line with non-NDIS services

Credit card processing fees apply

Fees for other services (e.g. reports, transfer of client files etc) will be quoted as needed.  

Cancellation Policy:  If, for some reason you need to cancel or postpone your appointment, please contact your psychologist asap.   Your psychologist will have already spent some time prior to your appointment preparing for your session and usually cannot be filled with another appointment so close to the appointment time.  The following cancellation policy has been established to ensure that our time is valued, helps ensure availability for all clients and to maintain the sustainability of our small practice.  Cancellation fees apply when appointments are cancelled late and cannot be filled, regardless of the reason.  As we cannot fairly assess the validity of one reason over another,  this policy is applied consistently.  If you are unwell, a telehealth/ zoom appointment can be arranged. 

No Medicare rebates can apply to cancelled appointments.  

$100 cancellation fee within 48hrs but more than 24hrs

$130 cancellation fee within 24hrs

Full fee for no show with no communication 

NDIS cancellations operate in line with NDIS.  Full fee for cancellation if less than 2 days' notice if no other billable work can be booked. 

We understand that unforeseen circumstances can arise, and we are committed to working with you to find solutions.  A reminder SMS is sent 72hrs prior to your appointment allowing time to advise non-attendance/rescheduling without any financial impact. Thank you for your understanding.

No, Lean In Psychology accepts all valid referrals.  They can be addressed to a different psychologist or practice and still be accepted.  You may also use a referral and MHTP that you've used previously, as long as there are still treatments remaining on the plan.  Contact Lean In Psychology if unsure.  

Lean In Psychology is located at 41 McKillop Street, Geelong (this is the LaTrobe Terrace end of McKillop Street).  See the Contact us page for a map.

There is sufficient non-metered 2hr parking along and around McKillop Street.    

Yes - self and plan managed only.  

No - however you will need to attend privately.  You need to have a diagnosable mental health issue to be eligible for a MHTP.  Discuss your symptoms with your GP.